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MerchantKit.com > Customer Service > Books
Here are some books about customer service:
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By Charles Futrell
McGraw-Hill Education
Released: March 5th, 2013
Hardcover (672 pages)
 | List Price: $191.74*
Lowest New Price: $106.00*
In Stock.*
*(As of 00:19 Pacific 9 Apr 2020 More Info)
Click Here | Description:
Fundamentals of Selling: Customers for Life through Service- Manufacturer: McGraw-Hill Education
- Brand: McGraw-Hill Education
- ISBN: 0077861019
- EAN: 9780077861018
- PartNumber: Illustrated
Details:- Hardcover
- Edition: 13
- Number of Pages: 672
- Author: Charles Futrell
- Publication Date: March 5th, 2013
- Release Date: March 5th, 2013
Physical Description:- Size: 10.2 Inches by 8.6 Inches by 1.2 Inches
- Weight: 2.96962666914 Pounds
Features:- Fundamentals of Selling, 13e trains readers on a detailed, yet broad, step-by-step selling process that is universal in nature. Numerous sales personnel in the industry today have commented on how this market-leading textbook reflects what they do on sales calls with prospects and customers.
- The goal of Fundamentals of Selling has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and show how the steps within the selling process interact with one another.
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By Marc Stickdorn & Adam Lawrence
O'Reilly Media
Released: January 16th, 2018
Paperback (541 pages)
 | List Price: $44.99*
Lowest New Price: $26.49*
In Stock.*
*(As of 00:19 Pacific 9 Apr 2020 More Info)
Click Here | Description:
This Is Service Design Doing: Applying Service Design Thinking in the Real World- Manufacturer: O'Reilly Media
- Brand: O'Reilly Media
- ISBNs: 1491927186, 9781491927182
- EAN: 9781491927182
- PartNumber: 43857659
Details:- Paperback
- Edition: 1
- Number of Pages: 541
- Authors: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
- Publication Date: January 16th, 2018
- Release Date: January 16th, 2018
Physical Description:- Size: 9.0 Inches by 7.25 Inches by 1.0 Inches
- Weight: 2.46035884392 Pounds
Features:Click here for more information |
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