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Customer Service: Books

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Here are some books about customer service:

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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
By Nicholas Webb

Amacom
Released: October 13th, 2016
Hardcover (256 pages)

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
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Description:
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
  • Manufacturer: AMACOM
  • Brand: Amacom
  • ISBN: 0814437818
  • EAN: 9780814437810
  • PartNumber: 9780814437810
Details:
  • Hardcover
  • Edition: First
  • Number of Pages: 256
  • Author: Nicholas Webb
  • Publication Date: October 13th, 2016
  • Release Date: October 13th, 2016
Physical Description:
  • Size: 9.64565 Inches by 6.49605 Inches by 0.98425 Inches
  • Weight: 0.9479877266 Pounds
Features:
  • Amacom
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Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
By Avinash Kaushik

Sybex
Kindle Edition (505 pages)

Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
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Description:
Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
  • Manufacturer: Sybex
Details:
  • Kindle Edition
  • Format: Kindle eBook
  • Edition: 1
  • Number of Pages: 505
  • Author: Avinash Kaushik
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Fundamentals of Selling: Customers for Life through Service
By Charles Futrell

McGraw-Hill Education
Released: March 5th, 2013
Hardcover (672 pages)

Fundamentals of Selling: Customers for Life through Service
List Price: $191.74*
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Description:
Fundamentals of Selling: Customers for Life through Service
  • Manufacturer: McGraw-Hill Education
  • Brand: McGraw-Hill Education
  • ISBN: 0077861019
  • EAN: 9780077861018
  • PartNumber: Illustrated
Details:
  • Hardcover
  • Edition: 13
  • Number of Pages: 672
  • Author: Charles Futrell
  • Publication Date: March 5th, 2013
  • Release Date: March 5th, 2013
Physical Description:
  • Size: 10.2 Inches by 8.6 Inches by 1.2 Inches
  • Weight: 2.96962666914 Pounds
Features:
  • Fundamentals of Selling, 13e trains readers on a detailed, yet broad, step-by-step selling process that is universal in nature. Numerous sales personnel in the industry today have commented on how this market-leading textbook reflects what they do on sales calls with prospects and customers.
  • The goal of Fundamentals of Selling has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and show how the steps within the selling process interact with one another.
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Address And Password Book: Yellow & Pink Floral All In One Address And Internet Pass Word Book With Write In Tabs And Telephone Contact Numbers To Keep You Organized
By Not So Boring Journals

Independently published
Released: August 31st, 2019
Paperback (101 pages)

Address And Password Book: Yellow & Pink Floral All In One Address And Internet Pass Word Book With Write In Tabs And Telephone Contact Numbers To Keep You Organized
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Description:
Address And Password Book: Yellow & Pink Floral All In One Address And Internet Pass Word Book With Write In Tabs And Telephone Contact Numbers To Keep You Organized
  • Manufacturer: Independently published
  • ISBN: 1689616172
  • EAN: 9781689616171
Details:
  • Paperback
  • Number of Pages: 101
  • Author: Not So Boring Journals
  • Publication Date: August 31st, 2019
  • Release Date: August 31st, 2019
Physical Description:
  • Size: 9.0 Inches by 6.0 Inches by 0.23 Inches
  • Weight: 0.32 Pounds
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Shit I Can't Remember Internet Address & Password Logbook: Premium Alphabetical Organizer To Protect Usernames and Passwords (Pink Pastel Floral)
By MSquared Designs

Independently published
Released: November 7th, 2019
Paperback (105 pages)

Shit I Can t Remember Internet Address & Password Logbook: Premium Alphabetical Organizer To Protect Usernames and Passwords (Pink Pastel Floral)
Lowest New Price: $6.95*
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Description:
Shit I Can't Remember Internet Address & Password Logbook: Premium Alphabetical Organizer To Protect Usernames and Passwords (Pink Pastel Floral)
  • Manufacturer: Independently published
  • ISBN: 1706157142
  • EAN: 9781706157144
Details:
  • Paperback
  • Number of Pages: 105
  • Author: MSquared Designs
  • Publication Date: November 7th, 2019
  • Release Date: November 7th, 2019
Physical Description:
  • Size: 9.0 Inches by 6.0 Inches by 0.24 Inches
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The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd
By Allan Dib

Page Two
Released: May 5th, 2018
Paperback (228 pages)

The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd
List Price: $14.99*
Lowest New Price: $10.39*
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Description:
The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd
  • Manufacturer: Page Two
  • ISBN: 1989025013
  • EAN: 9781989025017
  • PartNumber: 50010544
Details:
  • Paperback
  • Number of Pages: 228
  • Author: Allan Dib
  • Publication Date: May 5th, 2018
  • Release Date: May 5th, 2018
Physical Description:
  • Size: 8.75 Inches by 6.0 Inches by 0.5 Inches
  • Weight: 0.75 Pounds
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This Is Service Design Doing: Applying Service Design Thinking in the Real World
By Marc Stickdorn & Adam Lawrence

O'Reilly Media
Released: January 16th, 2018
Paperback (541 pages)

This Is Service Design Doing: Applying Service Design Thinking in the Real World
List Price: $44.99*
Lowest New Price: $26.49*
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Description:
This Is Service Design Doing: Applying Service Design Thinking in the Real World
  • Manufacturer: O'Reilly Media
  • Brand: O'Reilly Media
  • ISBNs: 1491927186, 9781491927182
  • EAN: 9781491927182
  • PartNumber: 43857659
Details:
  • Paperback
  • Edition: 1
  • Number of Pages: 541
  • Authors: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
  • Publication Date: January 16th, 2018
  • Release Date: January 16th, 2018
Physical Description:
  • Size: 9.0 Inches by 7.25 Inches by 1.0 Inches
  • Weight: 2.46035884392 Pounds
Features:
  • O Reilly Media
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eCommerce Best Practices - How to market, sell, and service customers with internet technologies
By Thomas M McFadyen

McFadyen Solutions
Released: April 11th, 2008
Paperback (366 pages)

eCommerce Best Practices - How to market, sell, and service customers with internet technologies
List Price: $34.95*
Lowest New Price: $18.91*
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Description:
eCommerce Best Practices - How to market, sell, and service customers with internet technologies
  • Manufacturer: McFadyen Solutions
  • ISBN: 0981595103
  • EAN: 9780981595108
Details:
  • Paperback
  • Edition: 1st
  • Number of Pages: 366
  • Author: Thomas M McFadyen
  • Publication Date: April 11th, 2008
  • Release Date: April 11th, 2008
Physical Description:
  • Weight: 1.5 Pounds
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The Customer Support Handbook: How to Create the Ultimate Customer Experience For Your Brand
By Sarah Hatter

CoSupport
Kindle Edition (204 pages)

The Customer Support Handbook: How to Create the Ultimate Customer Experience For Your Brand
Lowest New Price: $8.00*
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Description:
The Customer Support Handbook: How to Create the Ultimate Customer Experience For Your Brand
  • Manufacturer: CoSupport
Details:
  • Kindle Edition
  • Format: Kindle eBook
  • Edition: 1
  • Number of Pages: 204
  • Author: Sarah Hatter
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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
By Stephen Coscia

CRC Press
Paperback (143 pages)

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
List Price: $28.95*
Lowest New Price: $24.23*
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Description:
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
  • Manufacturer: Routledge
  • Brand: CRC Press
  • ISBN: 1578200466
  • EAN: 9781578200467
  • PartNumber: YES1184318
Details:
  • Paperback
  • Edition: 5
  • Number of Pages: 143
  • Author: Stephen Coscia
Physical Description:
  • Size: 9.0 Inches by 6.0 Inches by 0.32 Inches
  • Weight: 0.44974301448 Pounds
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